I am here in Orlando at the National Conference on Operations & Fulfillment (NCOF). This event is focused on managing and directing vital areas of catalog, online, and multichannel operations: product fulfillment, distribution, the customer experience, the warehouse, the workforce, material handling.
Rob Martinez, Tim Sailor, and I presented a seminar entitled, Cost-Effective Shipping Strategies. Rob & Tim are partners at Navigo Consulting Group, a leading transportation consultancy representing large shippers in their carrier contract negations. Since 1995, Navigo has reduced its clients shipping costs by more than 30%. I asked Rob if he could provide some tips for eBay sellers and small business shippers. He shared on video several tips on how to get a discount with UPS, FedEx, or DHL.